Product Warranty

Returns & Refund Policy

Thanks for shopping at SMARTNESS.
If you are not entirely satisfied with your purchase, we're here to help. See Contact Us below.

Warranty

If your product appears to have a fault or if you have questions please contact us to discuss as most compatibility or usability issues can be sorted out by email or phone. See the contact details below.

This SMARTNESS product warranty offers the customer peace of mind and protection and is in addition to other rights and remedies of the consumer under a law relating to goods of the type covered by this warranty.

Unless otherwise specified, the warranty period against defects for products supplied by SMARTNESS is three years from the date of purchase.

The product can be returned in person, by mail or by courier at the customer’s expense. Ness Corporation will not be liable for the cost of removal, reinstallation or transportation.

Products deemed faulty will be repaired or replaced at our discretion free of charge but no responsibility is accepted for products subjected to misuse nor is responsibility accepted for consequential costs. A specific exception to our product warranty relates to damage caused by a lightning strike or power surge to equipment connected directly to phone lines. Repair or replacement charges will apply in respect of such damage.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Warranty period

3 (Three) years from the date of purchase

Returns

If it's necessary for the item to be returned, it must be returned unused within 30 days in the original packaging. If the product is found to be faulty we may offer a refund or replacement.

Mail to

Ness Corporation - Smartness (include the web order number)
4 / 167 Prospect Hwy
Seven Hills NSW 2147 Australia
Ph 02 8825 9222

Return Shipping

Unless by prior arrangement you will be responsible for paying for your own shipping costs for returning your item.

Refunds

Once we receive your item in original condition we will issue a refund to your credit card or Paypal account.

Contact Us

Please contact us to discuss any questions about your purchase.
Email us: sales@smartness.com.au or phone 02 8825 9222 (Mon-Fri 8am to 5pm) and ask for SMARTNESS.